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    Service System   
       As a model ship supplies one of the industry, Qingdao City Marine Products Limited (Metro shipping supplies) has always insisted on "Always good quality" core values??, strive to achieve "quality first, customer first, service-oriented" to lead and promote standardization of ship supplies the service industry.

       To achieve "customer centric" service goals, services, process planning, customer experience improvements, and Originality, innovation, first in the industry in order to provide customers with a "reserve service", "quality fast repair", "7 * 24 hour call center "and other measures to facilitate customer service, and service intelligent, interactive, large-scale, network and other aspects of a rainy day, the country's current customers to provide advice, after-sales channel.
    Customer service philosophy   
      Metro ship supplies to pursue "Always good quality" core values??, encouraging "quality products, quality service" criteria:

1, the quality of goods:

As an industry leading brands, Metro has consistently adhered to ship supplies to provide customers with "high cost" of goods and services, has been covered with many large shipyards and overseas users to create a depth of cooperation;


2, the quality of service:

Metro shipping supplies always adhere to customer first principle, respected dedicated, professional services, refuse any low-cost way to get market share, reduce customer service quality, but market behavior.
    Service Channel   
       After 25 years of innovation, new town ship supplies to build the most comprehensive, including call centers, Metro's official website, the green channel service channels such as the Trinity, to provide customers with a three-dimensional network of services, and strive to the most convenient, efficient efficiency to deliver the most personal service.

1, the call center:

After nearly eight years of work and has now established a 7 * 24 hour call center every day for many customers, including telephone orders, consulting, sales, complaints, appointments and other one to one personal service;


2, Metro's official website:

Since 2006, Metro has opened the official website, according to industry changes in the forms of business development, continuous innovation, customers can easily log on Metro's official website inquiries pre and post sales, consulting and other services;


3, green channel:

Metro Customer Center is one of the service concept of ship supplies. Metro Marine supplies for different customer needs with a variety of service channels to meet the individual needs of different customers, such as great customer service, reservation services, home services, and ultimately "doorstep services";
    Service Team   
       

1, pre-sales team:

Metro shipping supplies more than 20 marketing team to provide warm, professional service, technical product standards and parameters for the customers to choose a more suitable product.

2, the sales team:

Metro shipping supplies more than 30 engineers to provide customers with quality service, they at any time, any place with superb service technology will be, full of enthusiasm to provide customers with fast quality service.


3, the call center:

Metro ship products in the industry to build the first 7 * 24 hour call center, providing customers with ordering, consulting, sales and other labor and voice services. Advanced the concept of customer relationship management, standardized customer service system, enthusiastic customer service team ... ... fully reflects the ship supplies to honor Metro "customer centric" service concept of action and determination.